Fazoli’s Skill Help

Find and Enable the Skill

You can find and enable Orderscape skills three different ways:

  1. Click on the above icon to install skill from your browser in your Amazon account.
  2. From Alexa, just say Alexa, enable Fazoli’s.
  3. Search for the skill in your Alexa app and enable it.

If asked, please give permission to access your location for finding restaurants near you. Link Account up front to save time and prepare for checkout. Sign up or sign into your Orderscape account. Make sure you’ve supplied a credit card to make future purchases.

Open the Skill

Speak clearly and slowly to your Alexa device in a noise-free environment.

  • Alexa, open Fazoli’s.

Account Linking

This is the process of linking the skill to your Orderscape account with credit card so you can make purchases. You only need to do this once. From the Alexa app or website (alexa.amazon.com), go to your Skills tab, then find this skill and open on it. Click the Link Account button to start the process. Sign up or into Orderscape, then specify your credit card if you haven’t already. Click Link Account button to complete the linking process. You’re good to go!

If you don’t do this up front when you enable the skill, you can do it later at checkout. Alexa will remind you then to link your account and will display a link account home card. You can request a link account card at any time by saying Login or Link my Account.

Setting Your Location

You need to specify your location to find a restaurant near you before you can order. When you first start using the skill, to ease the process, the skill will use the location in your Alexa profile settings, if you’ve specified one. It not, it will ask you to say a city and state. If your city isn’t recognized, you can say your zip code. A specific address is also acceptable if it is recognized. It’s best to specify (in Alexa settings) your full address to find the closest restaurant that’s most accurate.

Acceptable ways to specify your location to Alexa (by voice):

  • San Jose, California
  • 95134
  • My location is Boston, Massachusetts
  • 555 Main Street, Miami, Florida

To hear the current location you’ve set, just ask.

  • What’s my location?
  • What location is specified?

Find Restaurants Near You

Once you’ve set your location, Alexa will ask which restaurant you wish to choose to order from. She’ll say the closest restaurant to your location, and ask if you wish to select it. If you don’t, she will list up to 10 more locations in increasing order of distance from you.

NOTE: Not all stores may be enabled yet by the restaurant, and we apologize for any inconvenience this may cause you.

Canceling or Starting a New Order

When you first start using the skill, it will automatically start a new order for you. It will also start a new order after you check out. You can cancel your current order at any time by saying “Start a new order” or “Cancel my order”, for example. This will clear your cart and let you specify new order parameters, such as whether you want to pick up or have your order delivered.

NOTE: Presently, all orders are for pickup or delivery ASAP. We plan to implement the ability to specify a time to pickup or deliver your order in a future release.

Browsing Menus

To hear what’s available at a given restaurant, just ask for the menu. You can hear the main menu or submenus at any time. If the menus are too long, Alexa will “page” them by saying a few at a time, and asking to continue to hear more. Soon, we’ll be making menus available online and sending you an email with currently selected restaurant’s menu that you can view concurrently while ordering by voice.

  • Menu.
  • Main menu.
  • What’s on the menu?
  • What’s for dessert?
  • What are the Sandwiches?
  • What’s to drink?

Getting Product Info

If you’re curious about a product’s price, availability or description, just ask for it:

  • Tell me about the Pasta Rigatoni please.
  • What about the Cheesecake?
  • How much is the Pepperoni Pizza?
  • Is the King Arthur’s Supreme available?

The Current Item

The skill maintains a “current item”. This is usually the last item you added to your cart. When you delete the current item, the item you added generally becomes the new current item. If you modify a specific cart item, that one becomes the current item. When you clear your cart or for a new order, there is no current item. The current item is useful for applying changes to quickly, such as changing quantity or removing or adding options. You can hear what the current item is by saying, for example:

  • Current item?
  • What is the current item?

Adding Items

It’s easy to add new product to your shopping cart. Just say the product name and optionally the quantity and desired options. Order only one product at a time. Examples:

  • Large soft drink.
  • Please add two brownies.
  • I’d like five small diet cokes.
  • Add a medium pepperoni pizza with pineapple and sausage.

Please don’t say: Add a diet pepsi, two fries and a pepperoni pizza.
We hope to let you add multiple products at a time in the future.

Specifying Item Options

Menu items that take no options are easy to add to your cart. But many do require that you specify options before they can be added. For example, specifying a Size, Sauce, Side or Topping, etc.

If, for example, you tell Alexa to Add a small Coke to your order, and Size is the only option group for Coke, then you’ve already specified all that is required and you’re done.

When you add an item and don’t specify all required options in one breath, Alexa will ask you to specify options for all missing option groups, one at a time, until done. When done, she’ll tell you you’re finished and will add the item to the cart.

Alexa will list the available option choices for the current option group queried if there are three or fewer. Otherwise, to hear all available choices, just ask to hear them, e.g. What are the options? Or, What are my choices? Or, Please list the choices.

To keep the interaction as simple as possible, Alexa will ask you to fully specify options for the current item you are adding before letting you add other items to your cart.

If an option group is required, you must choose one or more options as requested. If you want to skip a required option group, you can say skip or continue, but Alexa will fill in required choices for you before moving on. You can always change the option. If an option group is optional, that is, you can choose zero or more of the given choices and skip, Alexa will not make any choices for you.

Removing Items

You can delete one product at a time. To remove the current item:

  • Remove it.
  • Remove that.
  • Please delete that.

To remove an item by name:

  • Remove the create your own pasta.
  • Remove the large pepperoni pizza. (leaving the small one in tact if you had ordered it.)
  • Remove all diet pepsis.
  • Remove 3 diet pepsis.

Clearing Your Cart

To quickly clear your cart without canceling your order, say:

  • Clear my cart.
  • Delete everything.

Adding Options

Sometimes you may have added a product, but want to change an option for it. If it’s the current item, you don’t need to specify the product by name, just add the options, such as:

  • Add the pineapple and sausage.
  • Please include meat sauce with that.
  • I want it to be large.

You can add an option to any cart item by specifying that item by name (underlined below), such as:

  • Add salami to the garden pizza.
  • Add olives and chives to my turkey sandwich.

NOTE: Adding an option to a cart item makes that item the current item.

NOTE: If you remove a required option, Alexa will ask you fill that option group again until it’s complete, or you’ll be asked to remove the item.

Changing Quantity or Options for the Current Item

  • Add 5 more.
  • Remove 3.
  • Make that 5.
  • Make that a large.
  • Make it meat sauce.
  • Change it to pineapple.

Changing Quantity of a Specific Cart Item

If you want to change the quantity of another cart item that is not the current item, you just need to specify the item by name.

  • Add 5 (more) brownies.
  • Remove 3 brownies.
  • Make that 5 brownies.

Listing Cart Contents

There are three levels of detail you can request, as shown below. Alexa will also output a cart card if the contents has changed.

Low detail

Alexa just reports total order price and number of items.

  • What’s the damage?
  • Cart summary?

Medium detail

Alexa reports total order price, number of items, items ordered (each with up to only one option mentioned).

  • What’s in my cart?
  • Cart?
  • Say my cart.

High detail

Alexa reports everything: total order price, number of items, and items with all applied options.

  • What are my cart details?
  • Shopping cart details?
  • Say my basket details.
  • Cart details.

Adding a Tip

If you want to add a tip, you can do so by amount or percentage, hear the current tip applied, or remove the tip. Examples:

  • Add a $5 tip.
  • Please add a 20% tip.
  • Delete the tip.
  • What is the tip?

Checking Out

You can check out at any time after you add one or more items to your cart. Say, for example, Check out, or I’m ready to check out.

There are some additional requirements before you can place your order:

  1. Minimum order amount. By default, your order must be at least $10 (or more if the restaurant requires a higher check balance). Alexa will tell you at checkout.
  2. Linked account. If you haven’t linked your account yet to Alexa, she will remind you to now. You only need to do this once. Alexa will output an Account Linking card that you can click to start that process. See Account Linking.
  3. Credit card on file. You must specify a valid credit card in your Orderscape account to pay for your order.
  4. Open. The restaurant must be open and accepting orders.

Once these steps are satisfied, Alexa will verify your order and say the total amount (before tax) and will confirm if you are ready to place your order. Say yes to submit your order or no to continue modifying your order. Alexa will report whether your order has been placed.

NOTE: It can take a little longer sometimes to place your order than Alexa has the patience for. If this happens, she’ll give you opportunity to continue waiting or exit and you can re-open the skill later to hear order status.

If successful, and your order is placed, you will receive an email receipt and a receipt card in your Alexa app or web page (https://alexa.amazon.com/spa/index.html#cards). If not successful, the skill will tell you what went wrong, if possible, and send you an email about the failure. Your cart is left untouched so you can attempt checking out again later.

Getting Restaurant Information

You can hear about your current restaurant by asking about it (assuming you’ve chosen one).

  • What’s my restaurant?
  • Tell me about the restaurant.
  • What’s my restaurant address?


If you forget what the skill last said, you can always ask:

  • Can you repeat that?
  • What was that?
  • Repeat please?

Pausing to Think

Alexa has a pretty short attention span, so if you need more time to think about how to respond, you can always say the following to give yourself some more time before she closes the skill:

  • Hang on.
  • Hang out.
  • Hold please.
  • Hold on.

Asking Restaurant Questions

Brands have some of their own Q&A, for example:

  • Tell me about Fazoli’s.
  • How can I franchise Fazoli’s?
  • What does Fazoli’s serve?


Say, Tell me a joke, to hear a food joke. Can you find the easter egg?

Alexa Home Cards

The skill can display six different types of cards.


A Welcome card is shown at most once a day each time you open the skill and describes the brand, high-level product offering, brand information and essential ways to engage the skill.

Restaurant Locations

When you are selecting a restaurant near you, Alexa will show this card with up to 10 closest restaurant locations only once after your location has changed or every 30 minutes.


A menu card is shown up to twice per day when you ask for the menu. It shows top level categories offered and all products with starting prices.

Product Information

A product card is shown at most once per hour each time you ask about product info. It describes the product, base pricing and all available options.

Shopping Cart

A cart card is shown every time you ask to hear the cart but only shown if it has changed since the last time it was shown. It shows all products you’ve ordered with quantities and all options specified.


A receipt card is shown whenever you check out successfully. It it displayed if the order is placed soon after you checked out, or the next time you open the skill after a successful check out.


Ted CohnFazoli’s Skill Help