While 2018 was indeed, a heads-down year of learning and developing and evangelizing voice for hospitality and foodservice, I view 2018 as setting the table for a big dinner party coming in 2019.
Voice is here and it’s going to big beginning in 2019. According to Juniper Research estimates, voice assistants used to control smart homes will grow from 25 million today to 275 million in 2023. Ok, there are all kinds of statistics and projections from smart industry insiders, analysts and researchers, but all them them suggest the future is about voice. My personal crystal ball says rapid consumer adoption is 12-18 months away, until voice shopping and voice search is a daily preferred activity over texting and certainly web browsing.
Our plans for 2019
We begin by closing out 2018 with a first of a kind public launch of Orderscape’s consumer restaurant portal that enables food-centric search on a mass scale. Voice search for food sucks and we are doing something about that. Our team, lead by Ted Cohn, is releasing Orderscape v.1 tonight, December 31st. Food search is a start, then food search plus web ordering via links, then finally, adding our commerce engine to enable food search, and commerce direct to the restaurant via the Orderscape platform. This is damn exciting, after a protracted R&D year.
For us, establishing and maintaining key pipe, gateway and menu partnerships enable us to scale rapidly and offer the consumer a superior user experience.
To share our insight and answer a few questions on where I think this is all going, Restaurant C-Suite interviewed me earlier this month. The interview can be viewed by clicking this link.
Happy new year!