Gartner projects that over 80% of consumer interactions will be managed without a human by 2020. If that does not quite do it for you, the following may… Forbes, Business Insider, Financial Times, Venturebeat, Wall Street Journal, and TechCrunch among many others (Google shows 2.7mm results for chatbots, of which 1.2mm were added last year) have published articles/blogs about chatbots and agree on its bright future. Click here for more information and a cool infographic.