Fazoli’s Skill for Alexa

Enable and Open the Skill


To start using Fazoli’s full menu ordering on Alexa, first link Alexa to your Orderscape account:

  1. Click the icon above to visit Fazoli’s skill page at alexa.amazon.com, or from your Alexa mobile app, go to the skill tab and search for “Fazoli’s”.
  2. Click the Enable button on the skill page.
  3. Enable Device Address permission and click the Save Permissions button.
  4. Sign into your Orderscape account and click the Link Account button. If you don’t have an Orderscape account yet, click on the Create Account button to sign up. Provide your credit card, then link account to complete this process. (You only need to sign up and specify your credit card once to make future purchases.)
  5. After linking, you are ready to use the Fazoli’s skill.
  6. NOTE! If you haven’t already done so, we urge you to set the device location for each of your Echo devices in your Alexa app before talking with the Fazoli’s skill for a smoother onboarding experience. This is so the skill can quickly find nearby Fazoli’s restaurants to order from. 

Talk to Fazoli’s!

Now from your Echo, say:


Set Your Location

To find a restaurant nearby to order from, you’ll need to tell the skill your location. To ease this step, the skill will use the location you provided in your Alexa profile settings for your Echo device (and if you’ve granted permission as well). Otherwise, the skill will prompt you for your city and state. If your city or state isn’t recognized, you can say your zip code.

Acceptable ways to specify your location by voice:

  • San Jose, California
  • 95134
  • 555 Main Street, Miami, Florida

To hear the current location you’ve set, say:

  • What’s my location?
  • What location is specified?

If you want to change your location later, say, change my location.

Choose a Restaurant Near You

After your location has been set, the skill will ask you to select a restaurant to order from, listing one location by address and distance at a time.

NOTE: The restaurant brand may not have enabled all stores nationwide for ordering through this skill, and we apologize for any inconvenience this may cause you. Most likely they will come online soon.

Start or Cancel an Order

When you first start using the skill, it will automatically begin a new order for you. It will also begin a new order after you finishing placing an order. You can cancel your current order at any time by saying Start a new order or Cancel my order, for example. The skill will ask you to confirm this so you don’t lose your cart contents accidentally. This will clear your cart and let you specify new order parameters, such as whether you want to pick up or have your order delivered.

NOTE: Presently, all orders are for pickup or delivery ASAP. We plan to implement the ability to specify a time to pick up or deliver your order in a future release.

A Note on the Following Example Utterances

From here on out, we’ll use example menus, products and options to show you how you can talk to the skill. The skill’s menu may or may not contain these specific example items. Check the skill’s menu before ordering.

Browse the Menu

To hear what’s available at a restaurant you’ve chosen, just ask for the menu (examples below). You can hear the main menu or submenus at any time. If the menus are too long, the skill will list several, then ask if you wish to hear more. You can also view Fazoli’s menu online to help you while you order by voice.

  • Menu.
  • Main menu.
  • What’s on the menu?
  • What’s for dessert?
  • What are the sandwiches?
  • What’s to drink?

Get Product Info

If you’re curious about a product’s price, availability or description, just ask for it:

  • Tell me about the Pasta Rigatoni, please.
  • What about the Cheesecake?
  • How much is the Pepperoni Pizza?
  • Is the King Arthur’s Supreme available?

The Current Item

The skill maintains a current item, usually the last item you added to your cart. When you delete the current item, the item you added previously generally becomes the new current item. If you modify a specific cart item, that one becomes the current item. When you clear your cart or start a new order, there is no current item yet. You can quickly and easily modify the current item’s quantity, add options to or remove options from it. You can hear what the current item is by saying, for example:

  • Current item?
  • What is the current item?

Add Items

It’s easy to add new products to your shopping cart. Just say the product name and optionally the quantity and desired options. Order only one product at a time. Examples:

  • A large soft drink.
  • Please add two brownies.
  • I’d like five small diet cokes.
  • Add a medium pepperoni pizza with pineapple and sausage.

Please don’t attempt to add more than one item at a time such as Add a diet Pepsi, two fries and a pepperoni pizza. We hope to let you add multiple products at a time in the future.

Specify Item Options

Menu items that take no options are easy to add to your cart. Other products may require that you specify options before they can be added to your cart. Some products might require that you specify a Size, Sauce, Side or Topping, etc. If for example, you tell the skill to Add a small Coke to your order, and Size is the only option group for Coke, then you’ve already specified all that is required—you’re done specifying options and the item is added to your cart.

Options Mode

When you add a product without specifying all of its required options in one statement, the skill enters Options Mode, prompting you to specify missing required options, one at a time, until done. When complete, the skill will let you know and add the item to the cart.

At any time, you can exit Options Mode by saying cancel, and the item will not be added to the cart.

The skill will list the available options for the current option group queried if there are three or fewer. Otherwise, to hear all available choices for the current option group, ask, for example, What are the options? What are my choices? Please list the choices.

Some option groups aren’t required, so the skill will let you say skip to move on to the next option group.

To keep Options Mode as simple as possible, the skill will ask you to fully specify required options for the current item you are adding before allowing you add other products to your cart.

Remove Items

You can delete one product at a time. To remove the current item, say:

  • Remove it.
  • Remove that.
  • Please delete that.

Otherwise, you can qualify the item to remove by its name and optional modifiers to differentiate it from other items:

  • Remove 2 penne alfredo.
  • Remove the large pepperoni pizza.
  • Remove all diet cokes.
  • Remove 3 brownies.

Clear Your Cart

To quickly clear your cart without canceling your order, say:

  • Clear my cart.
  • Delete everything.

The skill will ask for confirmation before clearing the cart.

Adding and Removing Current Item Options

Sometimes you may want to alter the options you’ve applied to an item in your cart. If it’s the current item, you can simply add or remove options that were applied. If you removed an option, the skill may ask you to replace it with another option if that option group requires 1 or more options. If you add an option that has a maximum number in that option group, you may bump out a previous option in that group (example: changing a drink’s large option would commonly replace a small option that was applied).

  • Add pineapple and sausage.
  • Please include meat sauce with that.
  • Make it large.
  • Remove the olives and mushrooms.
  • Make it meat sauce.
  • Change it to pineapple.

Selecting a new Current Item

Presently, to modify options of another item in your cart, you must select it first to make it the current item. Then you can add or remove options to the current item. If you need to make extensive changes to an existing cart item, it might be easier to delete it first, then re-add the item and enter options mode to specify all the options again.

Change Quantity of the Current Item

  • Add 5 more.
  • Remove 3.
  • Make that 5.

Change Quantity of a Specific Cart Item

If you want to change the quantity of another cart item that is not the current item, you just need to specify the item by name.

  • Add 5 (more) brownies.
  • Remove 3 pepperoni pizzas.
  • Make that 5 Diet Cokes.

List Cart

You can get three levels of detail for your shopping cart contents, as shown below. The skill will also output a cart card if the contents has changed.

Low Detail

Skill reports total order price and the number of items.

  • What’s the damage?
  • Cart summary?

Medium Detail

Skill reports total price, the number of items, the items ordered (each with up to only one option mentioned).

  • What’s in my cart?
  • Cart?
  • Say my cart.

High Detail

Skill reports everything: total price, number of items, and items with all applied options.

  • What are my cart details?
  • Shopping cart details?
  • Say my basket details.
  • Cart details.

Add a Tip

If you want to add a tip, you can do so by amount or percentage, get the current tip applied, or remove the tip. Examples:

  • Add a $5 tip.
  • Please add a 20% tip.
  • Delete the tip.
  • What is the tip?

Minimum Order Amount

Some restaurants may require a minimum total order amount before you can check out. You can ask in different ways:

  • What’s the minimum order?
  • Minimum amount?

Check Out

You can check out after you add one or more items to your cart. For example, say, Check out, or I’m ready to check out. 

There are some additional requirements before you can place your order:

  1. Meet the minimum order amount. The skill will tell you at checkout if you’ve met the minimum. You can also enquire by asking what that amount is (see above).
  2. Linked account. If you haven’t linked your account yet to Orderscape, the skill will remind you. You only need to do this once. Alexa will output an Account Linking card that you can click to start that process. See Account Linking.
  3. Credit card on file. You must specify a valid credit card in your Orderscape account to pay for your order.
  4. Open. The restaurant must be open and accepting orders.

Once these criteria are satisfied, the skill will verify your order, say the total amount and confirm if you are ready to place your order. Say yes to submit your order or no to continue modifying your order. The skill will report whether your order has been placed.

NOTE: It can take a little longer sometimes to place your order than Alexa has the patience for. If this happens, the skill will give you the chance to continue waiting to hear results or exit and you can re-open the skill later to hear order status. You cannot cancel checkout once your confirm order placement.

If successful, and your order is placed, you will receive an email receipt and a receipt card in your Alexa app or web page (https://alexa.amazon.com/spa/index.html#cards). If not successful, the skill will tell you what went wrong, if possible, and send you an email about the failure. Your cart is left untouched so you can attempt checking out again later.

Get Restaurant Information

You can hear about your current restaurant by asking about it (assuming you’ve chosen one).

  • What’s my restaurant?
  • Tell me about the restaurant.
  • What’s my restaurant address?


If you forget what the skill last said, you can always ask:

  • Can you repeat that?
  • What was that?
  • Repeat, please?
  • Huh?


Alexa has a pretty short attention span, so if you need more time to think about how to respond, you can always say the following to give yourself some more time before she closes the skill:

  • Hang on.
  • Hang out.
  • Hold, please.
  • Hold on.

Restaurant FAQ

Brands have some of their own Q&A, for example:

  • Tell me about Fazoli’s.
  • How can I franchise Fazoli’s?
  • What does Fazoli’s serve?


Say, Tell me a joke, to hear a food joke. Can you find the easter egg?

Alexa Home Cards

The skill can display the following types of cards in your Alexa app:

Welcome — Shown at most once a day each time you open the skill and describes the restaurant brand, high-level product offering, brand information and essential ways to engage the skill.

Restaurant Locations — Up to 10 restaurants with address and distance will be shown nearest you when selecting a restaurant.

Menu — Shows top-level categories offered and all products with starting prices.

Product Information — Describes the product, base price, and available options.

Shopping Cart — Display your cart contents (if it has changed since the last time it was shown).

Receipt — When you check out successfully and your order has been placed.

Ted CohnFazoli’s Skill for Alexa